Shipping Policies

We ship our product from Onset Engineering Inc. office located at

25 Mauchly, STE 328

Irvine, CA. 92618

We ship within USA only, just add to cart and check the shipping rate. We ship our items as soon as possible, however, we do not always guarantee shipping date same as order date. Generally, add 2-3 days extra for processing time. We will contact you via email if the processing time out of normal.

Return and Refund Policies

1. Return

We accept returns. You can return unopened items in the original packaging within 30 days of your purchase with receipt or proof of purchase. If 30 days or more have passed since your purchase, we cannot offer you a refund or an exchange.

Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.

Only regular priced items may be refunded. Sale items are non-refundable.

To follow-up on the status of your return, please contact us at sales@onsetengineering.com

2. Exchanges

We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at sales@onsetengineering.com with details of the product and the defect. You can send the item you consider defective to:

Onset Engineering Inc.

25 Mauchly, STE 328

Irvine, CA 92618

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.

3. Shipping

To return the item you purchased, please mail it to:

Onset Engineering Inc.

25 Mauchly, STE 328

Irvine, CA. 92618

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.